Returns and Exchanges

Livaite Online Satisfaction Guarantee

If for any reason you are not happy and satisfied with your purchase from Livaite Inc. Online you may return the unused portion for refund or exchange. We accept returns for products purchased from livaite.com. If you have questions or need assistance with your return, please feel free to contact us by simply fill in the Contact Form and we will respond as soon as possible.

 

How do I Return & Exchange an item?

To return or exchange items purchased on Livaite Inc. Online, please follow these steps:

  • Fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records.
  • For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

 

Sadaf Perfumes & Cosmetic Trading LLC
Dubai, UAE.

 

  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show wear, however, if damage occurred to the item(s) in your shipment, please feel free to contact us by simply fill in the Contact Form and we will respond as soon as possible. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
  • Returned items will be processed, usually within 7-10 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.

 

I ordered/received the wrong product, should I return it?

If your online order is not as expected, please feel free to contact us by simply fill in the Contact Form and we will respond as soon as possible.

 

My item arrived damaged. What should I do?

If you received damaged merchandise, please feel free to contact us by simply fill in the Contact Form and we will respond as soon as possible.

 

Questions?

If you have any other questions about returns or exchanges, please feel free to contact us by simply fill in the Contact Form and we will respond as soon as possible.

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